Booking & Payment Terms

These terms apply to appointments requested through this website.

Booking requests

Choosing a time on this website submits a request. Your appointment is not confirmed until a member of our team has contacted you to confirm it. We will always contact you either way.

If we cannot offer your requested time

Occasionally we may be unable to accommodate a requested time. If that happens we will contact you and offer alternatives. Where a deposit has been paid and we are unable to offer you an appointment, that deposit is refunded in full.

Deposits

Where a deposit is required to secure an appointment, the amount and what it covers are shown to you before payment. Deposits are processed securely by our payment provider. We do not store your card details at any point.

Cancellations and changes

Please give us as much notice as you can if you need to change or cancel an appointment. Our cancellation window and the refund position for late cancellations and missed appointments are set out here and are explained to you before you pay.

Refunds

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

Contact

For anything relating to a booking or payment, call +94 77 669 2086 quoting your booking reference.